Our innovative management service puts every effort into maintaining and improving your small business’ online reputation by curating and acquiring online reviews. We do this by performing these four tasks:
Reviews Surge
Manage and Acquire Business Reviews
What is one thing everyone does before purchasing an item or service online? Read the reviews! For good or bad, reviews are the twenty-first century’s word of mouth. Our Reviews Surge management tools give you the resources to manage and generate online reviews of your business.
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Find out how your business ranks on Google Search results compared to your competitors.
Reviews Surge
In the competitive business climate of today, reputation is everything. As a small business owner, you could easily spend hours on end hunting for positive reviews, soliciting reviews from satisfied customers, and responding to negative feedback. Or you could let us do that for you.
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Locating Reviews
Locating positive reviews of your business that exist on the web and publishing them in prominent locations such as on your website or Google listing
Generating Postive Feedback
Generating more positive reviews by contacting happy customers, asking about their experience, and transcribing their remarks; comments published with their permission as an online review
New Review Updates
Contacting you the same day a new review is posted by using an automatic email tool
Review Tracking and Analysis
Monitoring and analysis of all of your online reviews in one place, thus allowing you to notice quickly trends, identify problems, and adapt your business accordingly
Quick note to says thanks for the work on our new website. Â I got 2 calls today from customer complementing me on your work. Â Great job translating the concept for the site into a reality.
JtechReps.com
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VP, Digital Marketing
Reviews Builder
Free to Wholesale Club Members
Free with Membership Utilize the Review builder to Increase Online Reviews, We provide an assortment of useful tools that will help your business generate reviews on your Google business listing. Our review building system is an excellent way to better your online reputation.
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Here are some of the tools you have available:
QR Coded Handouts
Almost everyone carries a smartphone today. You can provide your happy customers with business cards and flyers with QR codes built in. They can then scan the code which brings them straight to your review page.
QR Coded Business Cards
You surge your listing once, and it is yours forever. Unlike other services that require you keep paying to keep your listing active.
Customer Sign in Sheet
Besides being organized, it is an excellent way to market to your happy customers. Add them to the mailing list to send out specials, coupons, ask for reviews and invite them back.
Handling Unfavorable Reviews
Try as you might, you can’t always make everyone happy. This is as true for business as it is for life. Unfortunately, customers who have had a negative experience are more likely than those who have had a positive experience to leave an online review of your business. However, there are is an upside...
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Studies have demonstrated that most customers are wary of businesses that only have great reviews. Potential customers think that those reviews are bogus and have been purchased or are otherwise faked. A few bad reviews on a business listing actually gives a sense of legitimacy to that business. Also, reviews, even some negative ones, are informative and give potential customers more details that will help them know how to utilize better your products or services in their situation.
Here are a few ways to deal with bad reviews:
Legitimate negative reviews
Nine out of ten customers that leave bad online reviews are open to giving a business another chance if they feel that changes have occurred. Small business owners should view critical feedback as a chance to improve their business.
Businesses are never static
Businesses are always either becoming better, more efficient, and more customer friendly, or deteriorating in organization and customer service. Instead of becoming defensive at a bad review, consider how you could make modifications so that another customer never has the same bad experience. Once you have made the necessary improvements, contact the customer that left the review. After apologizing and admitting that their complaint was legitimate, share with them the changes you have made and invite them back. You might just convert a formerly dissatisfied customer into a fan for life.
Unreasonable negative reviews
Not all bad reviews are rational and legitimate. Some angry customers might have been prejudiced before they even contacted your business. Or maybe their complaint is clearly absurd. Or maybe they just had a horrible, rotten, no-good day. If there is obviously nothing you can do to make them happy, then it is best not to reply to their review.
We can help reach your customers and get more business
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Pleasanton, California 94588United States (US)
Email: info@responsivesites.net