Our innovative management service puts every effort into maintaining and improving your small business’ online reputation by curating and acquiring online reviews. We do this by performing these four tasks:
Find out how your business ranks on Google Search results compared to your competitors.
Our innovative management service puts every effort into maintaining and improving your small business’ online reputation by curating and acquiring online reviews. We do this by performing these four tasks:
Locating positive reviews of your business that exist on the web and publishing them in prominent locations such as on your website or Google listing
Generating more positive reviews by contacting happy customers, asking about their experience, and transcribing their remarks; comments published with their permission as an online review
Contacting you the same day a new review is posted by using an automatic email tool
Monitoring and analysis of all of your online reviews in one place, thus allowing you to notice quickly trends, identify problems, and adapt your business accordingly
Almost everyone carries a smartphone today. You can provide your happy customers with business cards and flyers with QR codes built in. They can then scan the code which brings them straight to your review page.
You surge your listing once, and it is yours forever. Unlike other services that require you keep paying to keep your listing active.
Besides being organized, it is an excellent way to market to your happy customers. Add them to the mailing list to send out specials, coupons, ask for reviews and invite them back.
Studies have demonstrated that most customers are wary of businesses that only have great reviews. Potential customers think that those reviews are bogus and have been purchased or are otherwise faked. A few bad reviews on a business listing actually gives a sense of legitimacy to that business. Also, reviews, even some negative ones, are informative and give potential customers more details that will help them know how to utilize better your products or services in their situation.
Nine out of ten customers that leave bad online reviews are open to giving a business another chance if they feel that changes have occurred. Small business owners should view critical feedback as a chance to improve their business.
Businesses are always either becoming better, more efficient, and more customer friendly, or deteriorating in organization and customer service. Instead of becoming defensive at a bad review, consider how you could make modifications so that another customer never has the same bad experience. Once you have made the necessary improvements, contact the customer that left the review. After apologizing and admitting that their complaint was legitimate, share with them the changes you have made and invite them back. You might just convert a formerly dissatisfied customer into a fan for life.
Not all bad reviews are rational and legitimate. Some angry customers might have been prejudiced before they even contacted your business. Or maybe their complaint is clearly absurd. Or maybe they just had a horrible, rotten, no-good day. If there is obviously nothing you can do to make them happy, then it is best not to reply to their review.